Customer Service in Microsoft Dynamics® CRM
Great customer relationships start with your people. Microsoft Dynamics® CRM gives your team the information they need, when they need it through a familiar interface built in to Microsoft Outlook®. Customer information, service case history, your support knowledgebase - are all available with a few quick clicks to solve your customer’s issues faster. Consistent, fast, and efficient service – it’s all possible with Microsoft Dynamics® CRM.
- Streamlined Case Management – from case creation, tracking, resolution, and escalation
- Full Interaction History – all customer interactions are stored and recalled with one click
- Service Response – provide consistent, automatic messages with triggered email responses, email templates, and one-click conversion of emails to new cases
- Service Scheduling – schedule customer service field appointments and the applicable resources with ease
- Web Self-Service – enable a customer portal where your users can submit new cases themselves and find the current status whenever they want
- Service Queue Management – establish a queue on any entity to enable first response capability and escalation within a work team group