How well do you know your customers? If you knew them better, could you better serve them?
To get the most from customer relationship management, you have to start with a detailed strategy. That’s where Ledgeview Partners’ CRM software services come into play.
We start by ‘getting into your business’, analyzing how it works. We examine marketing, lead management, sales, customer support and finance. We look at workflow and processes. We talk to you about your culture, learn how you learn and how you manage and embrace change.
Remove the mystery
Our consultants then determine how best to integrate CRM to capitalize on unlocking the mystery of what customers need and want. We focus on building a roadmap to add Microsoft Dynamics CRM to the framework of your organization to capture and share information in every customer-related function. Our rollout plan quickly gets users up to speed so that you can begin to see measureable results in every business process.
Consulting. Once you decide to purchase Microsoft Dynamics CRM, our consultants step in and manage the entire CRM implementation process from start to finish. Throughout the engagement, we confer with you on best practice strategies for sales, marketing and customer service. We can also provide training and training materials for your staff.
Implementation. Ledgeview Partners provides a complete range of implementation services including:
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Software installation: On-premise, partner-hosted or CRM "Online"
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Data migration: Moving existing data to the new CRM application
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Software integration: Blending CRM with current or new systems including ERP, accounting, Sharepoint,
CWR Mobile CRM, business intelligence, and more
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Software customization: Tailoring CRM to meet your business needs
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CRM training: Standard or customized classes to teach your user how to use CRM and reap its benefits
Support. As your trusted partner, we continue to enhance or upgrade your new CRM application to meet your growing or changing business needs.
With a clearer picture of existing accounts or prospects, you can better tailor programs and build customer loyalty and satisfaction and reap the benefits of new sales opportunities.
